What personal information do we collect?
Personal Information” is information that identifies you as an individual, such as:
- Postal address (including billing and shipping addresses)
- Telephone number (including landline number and mobile phone number)
- Email address
- Credit card and debit card numbers
- Profile picture
- Social network account ID
- Country of residence
- IP address
- School name and address
- Company name and address
- Selected educational program
- Web browser (Browser) and device information
Log File Server Information
- Information collected through cookies, pixel tags and other technologies
- Application data usage
- Demographic information and other information provided by you
- Location information
- Overall information
How do we collect personal information?
We and our service providers may collect Personal Information in a variety of ways, including:
Through the Site
We may collect Personal Information through the Site, for example, when you register for a newsletter or make a purchase.
We may collect Personal Information from you offline, such as when you contact customer service.
From Other Sources
We may receive Personal Information from other sources, such as through public databases; joint marketing partners; social networking platforms from people with whom you are friends or otherwise connected on the social networking platforms, as well as from other third parties. For example, if you choose to connect your social network account to your website account, certain Personal Information from your social network account will be shared with us, which could include Personal Information that is part of your profile or that of your friends.
Via browser or device
Certain information is collected by most browsers or automatically by your device. We use this information for statistical purposes as well as to ensure our Site functions properly.
Through the log file server
Your “IP address” is the number automatically assigned to your computer or device that you use with your Internet Service Provider (ISP). IP addresses are identified and automatically entered in our log file server each time a user visits the Site, along with the time of visit and the pages visited. Please note that we treat IP Addresses, server log files and related information as Other Information, except as required by law to do otherwise.
Through your use of the Application
When you download and use an Application, we and service providers can track and collect Application data usage, such as the date and time when the Application on your device accesses our server and what information and files have been downloaded to the Application based on your device number.
Information such as date of birth, gender and zip code, as well as other information, such as your preferred means of communication, may be collected when you voluntarily provide this information.
We may collect the physical location of your device.
How do we use Personal Information?
We may use Personal Information:
To respond to your questions and fulfill your requests, such as to send out newsletters or to respond to your questions and comments.
To send administrative information to you, for example, information about the Site and changes to our terms, conditions and policies. Because this information may be important to your use of the Site, you may not opt-out of receiving such communications.
To complete and fulfill your purchase and/or your donation, for example, to process your payment, ship your order, communicate with you about your purchase and provide you with customer service.
To provide you with updates and announcements regarding our products, promotions and announcements and to send you invitations to participate in our special programs.
To enable you to contact and be contacted by other users through the Site, as permitted by the applicable Site.
To allow you to participate in message boards, chats, profile pages and blogs and other services where you may submit information and material (including our Social Networking Pages).
For our business purposes, such as analyzing and managing our business, market research, audits, developing new products, improving our Site, improving our products and services, identifying usage trends, determining the activity of our promotional campaigns, customizing the experience and content of the Site based on your activities previously on the Site, and measure customer satisfaction and provide customer service (including troubleshooting regarding customer issues).
We use the information collected through your browser or device for statistical purposes and also to ensure that the Site functions properly.
We may use your device’s physical location to provide you with location-based personalized services and content. We may also share your device’s physical location, combined with information about what advertisements you have viewed and other information we collect, with our marketing partners to enable them to provide you with more personalized content and to learn about the effectiveness of campaigns. advertising.
As we deem necessary or appropriate: (a) under applicable law, including laws outside the country of residence; (b) to comply with legal process; (c) to respond to requests from public and governmental authorities including public authorities and governments outside the country of residence; (d) to enforce our terms and conditions; (e) to protect our operations or that of one of our affiliates; (f) to protect the rights, privacy, safety or property, and/or of our affiliates, you or others; and (g) to enable us to pursue available legal remedies or limit the damages we can sustain.
Your personal data will be processed by POILCODING inside and outside Indonesia, primarily for the purposes of completing your order, providing you with the products and services you ordered (including travel insurance), and for customer service and marketing activities.
Since our servers are located in Indonesia, our sales team is located in local offices globally, our head office is located in Indonesia, and the schools where students choose to take the classes are located in local offices globally, we can share your personal data with company affiliates, claim handlers and our business partners both inside and outside Indonesia.
The business partners with whom we share this information are only those who need access to such Personal Information to process orders you place on the Site, such as assistance with transportation, accommodation or schooling, and they will only receive the information necessary for that purpose.
No business partner will receive your Personal Information for their own marketing purposes. POILCODING processes your personal data in accordance with applicable privacy and data protection laws. By using our Site, you acknowledge and agree to the potential for such transfers. You should be aware that many countries outside Indonesia do not have the legal protection for personal information as implemented in Indonesia.
The transfer will be made in accordance with applicable law and we will take the necessary steps to ensure that the third parties involved will provide an adequate level of protection. Any hosting/processing organization we use in the future in connection with the Site will be required to do the same.
We use appropriate organizational, technical and administrative measures to protect Personal Information under our control. Unfortunately, no data transmission over the internet or data storage system can guarantee 100% security.
If you have reason to believe that your interactions with us are no longer secure (for example, if you feel that the security of your account has been compromised), please notify us of the problem immediately by contacting us using the “Contact Us” section of the form.
Access, Modification And Choice
We give you many choices regarding our use and disclosure of your Personal Information for marketing purposes.
If at any time you want to stop receiving marketing communications from us, the easiest way you can do this is to use the unsubscribe feature in the marketing communications you receive. You can also notify us by sending an email, calling or writing to us using the contact information listed below in the “Contact Us” section. In your request, please indicate that you wish to stop receiving marketing communications from us.
In addition, we will not disclose your Personal Information to third parties, including our subsidiaries, for direct marketing purposes by third parties if we have received and processed a request from you that your Personal Information will not be shared with third parties for that purpose. If you wish to submit such a request, please notify us by using the “Contact Us” form. Please clearly indicate at your request that you do not wish your Personal Information to be disclosed to our subsidiaries and/or other third parties for direct marketing purposes.
Please note that the changes may not be effective immediately. We will endeavor to comply with your request as soon as reasonably practicable and no later than 30 days after we receive your request. Please also note that if you opt-out of receiving marketing-related messages from us, we may still send important administrative messages to you, and you cannot opt-out of receiving such administrative messages.
To review, correct, update, keep confidential, delete or limit our use of your Personal Information that has been previously provided to us, please use the “Contact Us” form and clearly explain your request. In your request, please specify what information you wish to change, withhold from our database or allow us to know with what restrictions you wish to provide for the use of your Personal Information.
We will try to fulfill your request as soon as possible. Please note that despite our best efforts, there may be residual information and other records that will remain in our database, which will not be deleted or modified.
Furthermore, please note that we may need to retain certain information for recording purposes and/or for the completion of a transaction that you initiated prior to the request for change or deletion (for example, when you make a purchase or enter a promotion, you may not be able to change or delete Personal Information provided until after the completion of the purchase or promotion).
Third Party Sites
We are also not responsible for the collection, use and disclosure of policies and practices (including data security practices) of other organizations, such as Facebook, Apple, Google, Microsoft, RIM or application developers, social networking platform providers, operating system providers, wireless service providers. or other device manufacturers, including Personal Information you disclose to other organizations through or in connection with our Applications or Social Networking Pages.
Use of the Site by Minors
We offer programs for minors with purchases made by adults. For the protection of the privacy of minors, we require parental consent from users who wish to place an order or order a brochure for one of these programs and for those who have not reached the age of majority in their country of residence.
We generally ask that you do not send us, and that you do not disclose, sensitive Personal Information (for example, information related to racial or ethnic origin, political views, religion or other beliefs, health or medical conditions, background crime or trade union membership) on or through the Site or to us. In certain exceptions, such as insurance requests, we will explain to you how you can do this safely.